Continuity is an important element of effective psychological treatment. Therefore, we require 2 business days’ notice for all appointment cancellations. This allows us the time needed to offer clinician appointments to other clients who might need them, as well as provide timely alternatives for the client who needs to cancel their appointment.
Cancellations made under 2 business days before the appointment will incur the full session fee. (please refer to our Session Fees for details).
Cancellations of confirmed appointments made with 2–3 business days’ notice may incur a $50 cancellation fee.
Cancellations must be made during business hours. (9am-5pm, Monday to Friday)
We understand that emergencies can occur. If you have extenuating circumstances, please contact our team to discuss your situation.